The Contacts section of Act! has an "Email" field type that allows email addresses to show as a clickable link.
This is not available in the Companies section, but would be useful to include for companies that have a central "reception" email address.
As an additional note, if easy to implement, it may also be useful to add a field type that allows users to type their own links, eg "mailto:email@example.com" or "ftp://fileupload.yourdomain.com"
I think you'll find a url field will let you do mailto:// file:/// and ftp:/// but a native email address field would be useful.
But where would you be attaching the 'info@email' to? The Contacts or Company and if Contacts why not make a normal Contact and use that?
The Shamrock Widget Factory makes shamrock shaped widgets.
They have an email address on their site of firstname.lastname@example.org
We're interested in selling shamrock shaped widgets to our clients so we create create a Company record for them and enter the email@example.com email address. At this point we don't know anybody there.
We get a reply back from Li Na (they're a very multi-cultural employer, Li Na recently came on a visit from China and she has some specialised knowledge on the machinery they factory uses, and has managed to get a work visa).
Her email address is firstname.lastname@example.org so we create a Contact record for her.
Her work visa runs out 6 months later, and their lazy IT firm don't redirect her emails, so we go back to the Company record...
That's a good reason for an email on the Company record.
i.e. They send their marketing cruft out on an email that they don't accept emails from. I'd like to keep a track of those emails, perhaps I've got an inbound rule attaching emails...
or invoices MUST be sent to one particular email address, but it's not a person.
I know we could create Contact records for these things, but I like tidyness. People with emails get a Contact record, Entities with an email address should have the email against the entitiy, not the contact. Like email@example.com.
It's almost 5 O'Clock on the big clock, it's been a long day. Bottom line, theres reasons to have them, some business don't want them, but enough do.
Why not have the info@ email address on a 2nd email filed on Li Na's Contact record - Outlook will auto-attach to her record from any info@ email addresses. QED - neater and eassier!?
yup, done that many, many times. However, some firms are very fixed in their workflow.
I personally don't think it should be an either or deal, it should be use which works best for you. But Act! doesn't currently let you.
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