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by Bronze Super Contributor benhamilton
on ‎11-29-2015 04:53 PM

I think you'll find a url field will let you do mailto:// file:/// and ftp:/// but a native email address field would be useful.

by Bronze Super Contributor dshaw111
on ‎11-29-2015 10:38 PM

But where would you be  attaching the 'info@email' to? The Contacts or Company and if Contacts why not make a normal Contact and use that?

by Bronze Super Contributor benhamilton
on ‎11-29-2015 10:56 PM

For example:

 

The Shamrock Widget Factory makes shamrock shaped widgets.

They have an email address on their site of info@shamrockwidgets.irish

We're interested in selling shamrock shaped widgets to our clients so we create create a Company record for them and enter the info@shamrockwidgets.irish email address. At this point we don't know anybody there. 

We get a reply back from Li Na (they're a very multi-cultural employer, Li Na recently came on a visit from China and she has some specialised knowledge on the machinery they factory uses, and has managed to get a work visa).

Her email address is li.na@shamrockwidgets.irish so we create a Contact record for her.

Her work visa runs out 6 months later, and their lazy IT firm don't redirect her emails, so we go back to the Company record...

 

That's a good reason for an email on the Company record.

 

Theres more.

 

i.e. They send their marketing cruft out on an email that they don't accept emails from. I'd like to keep a track of those emails, perhaps I've got an inbound rule attaching emails...

or invoices MUST be sent to one particular email address, but it's not a person.

I know we could create Contact records for these things, but I like tidyness. People with emails get a Contact record, Entities with an email address should have the email against the entitiy, not the contact. Like support@shamrockwidgets.irish.

 

It's almost 5 O'Clock on the big clock, it's been a long day. Bottom line, theres reasons to have them, some business don't want them, but enough do. 

by Bronze Super Contributor dshaw111
on ‎11-29-2015 11:51 PM

Why not have the info@ email address on a 2nd email filed on Li Na's Contact record - Outlook will auto-attach to her record from any info@ email addresses. QED - neater and eassier!?

by Bronze Super Contributor benhamilton
on ‎11-30-2015 04:03 PM

Smiley Happy 

 yup, done that many, many times. However, some firms are very fixed in their workflow.

 

I personally don't think it should be an either or deal, it should be use which works best for you. But Act! doesn't currently let you. 

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