Having been in sales for over 40 years, I can count the number of times I have spoken directly with a "Prospect" let a lone a client. Why is the default, "Call Completed" when the 80/20 rule dare I say 95/5% rule should take effect. Instead of the default being "Call Completed change it to "Left Message". This would save a hundred mouse clicks a day. By the way, it's easy to change this hard coded program dialogue box. Should take abouut 5 minutes.