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by Bronze Super Contributor
on ‎01-15-2013 05:56 AM

For years I've seen these DPI issues but never set  DPI larger then 100% because I think ALL applications look bad at larger font. That is until last night.


ACT's notes and History forms get trashed since the forms font is not adjusted to the larger font setting. In the BEFORE screen shots buttons are trying to wrap text due to this issue.


So I wrote a plug-in to adjust the font of these forms ( AFTER ) As you can see the button font is smaller to fit on the button without wrapping.


Am I in the right direction?  Is this the issue when setting larger DPI?

Are there other forms with these issues should look into?


Let me know. Thanks.


.-- Jim Durkin





by Bronze Super Contributor
on ‎01-15-2013 02:55 PM

Jim, that looks good. 

When your ready for some users to test this out, I can get some of my clients to test this for you.

by Bronze Super Contributor
on ‎09-24-2013 08:21 PM

Our FREE DPI Fixer for Act! has been released. You can find the download link on this page:


Thanks to everyone's input.


-- Jim Durkin

on ‎11-13-2013 04:31 PM

Hi Jim,


I have just been trying out the DPI fixer for a client of mine who is using Act! 2013 Pro v on Windows XP Professional SP3, to correct a problem with the elipses buttons disappearing from beside the phone number fields.


However, instead of it restoring the buttons, It reduces the font size on all the text  on the screen.  If I then close and open Act! again, the text is reduced further.  It keeps going on in this fashion, until I uninstall the DPI fixer, at which point it reverts back to the normal size.


The install process I followed was this:


Set the Dpi back to default and restarted to confirm that the issue was DPI related - it was

Set the Dpi to 120, installed the DPI fixer, and then restarted

after the restart, this issue began happening.


I uninstalled the DPI Fixer, and then re-installed it - and the text font size issue just worsened.


Have you encountered this anywhere else? and can you suggest anything that we can do to make this work?


Kind Regards


Jared Dalrymple

by Bronze Super Contributor
on ‎11-14-2013 08:32 AM

Can you send me a screen shot to


What version of windows and what version of Act!?



on ‎11-14-2013 04:48 PM

Thanks for the quick reply Jim, email inbound.



by Bronze Super Contributor
on ‎11-14-2013 08:11 PM


is anyone at Act! talking to you about incorporating your DPI Fixer into the core product?


Act! Dev,

if no-one is talking to Jim about rolling the DPI Fixer into the core product, please do. Jim can fix it.


All Others,

if the DPI issue is a problem for you, please KUDO and COMMENT here.



It's a frequent event for us to have to 'fix' a DPI issue. Kinda over it. I want the pain to stop.




by Bronze Super Contributor
on ‎12-10-2013 05:37 PM

The old kb link no longer works. Why is a mystery, it should work as Sage are still a part owner of Act! after the sale to Swiftpage.

The new working link for the DPI kb article is here: 

on ‎12-25-2013 02:55 PM

Ben, this is what I get when I click on your link of 12-10-2013 

Permission Denied to This Feature at This Time

Illegal parameter 

by Bronze Super Contributor
on ‎12-25-2013 09:56 PM

Try this:

if that fails, go to the and search for "26349" (without the double quotes)

The KB article title is "Issues Using ACT! by Sage with Large or Custom Size DPI Display Settings"