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‎10-26-2010 11:08 AM - edited ‎10-26-2010 11:09 AM

Hello Mike,

In the current versions of ACT!, you can add a shortcut to a folder or directory under the Documents tab. For instructions, please KB Article 13556.

on ‎10-27-2010 03:47 PM

Hi Mike


Your question is one of the most common ones I come across and personally believe, there is a much more elegant way of achieving what you want


Check out my blog post


To access other posts visit


Let me know what you think of my method by posting a comment below the blog post


Thank you and good luck


Warm regards, Keith Wilson

on ‎10-28-2010 10:10 AM

Keith's method is a good one to use as well. Which method you use depends on whether the shortcut will pertain to all contacts (using URL method) or to specific contacts (using the Knowledgebase article method). Also, with the URL method it may be a good idea to place the field under a custom tab, especially if you are using more than one of these fields.