Many of the error messages are pretty easy to resolve with the right search of the knowledge base... but:
This would be most helpful. Searching the knowledge base can get frustrating very quickly. I find Google to give faster results on error messages than the knowledge base.
based upon the suggestion above, I expanded the scope with this suggestion **click here** (please Kudo if you agree)
I requested this AGAIN in our townhall meeting!
Great concept! Proper fix the first time would help minimize multiple attempts at resolutions thereby reducing user and IT help desk frustration. Further, it should reduce Switfpage Support Team costs by reducing call volume. At the very least add a link to the KB web site to the error message.
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