Currently it show only the original time when the activity was scheduled, however, it would very useful if we know when activity was completed.
This is a true need. If you don't complete something as scheduled it should update to time completed not scheduled time completed.
Ya and to be able to see how long it took to complate it.
And to be able to see activities age.
I am 98% certain some previous version of Act dis this so i have always concluded it is a lingering bug. Especially in light of the fact that the date is updated, but the time isn't.
This is an irritating oversight. Has tripped me up several times when going back to audit interactions with a contact and compelted activities don;t line up in chronological order.
If you clear an activity from the past the default is to use the scheduled date/time for the activity as the complete date. The assumption is that you would have rescheduled the task to the time executed if it happened at a different time from it's original schedule. If you clear a future activity it will populate with the current date time for completion - attempting to accurately reflect when you completed an activity.
You can, of course change the completion date-time before finalizing the clear of an activity.
What is the behavior you are expecting from clearing activities?
If you have several ad-hoc activities (not on calendar) - you may want to consider using the Timer- under tools menu. Start the timer and when you hit the stop a history for that time for the currently displayed contact is created.
Let me retract that. I tested it and it works asyou described and I am OK with it.
I need to go back and see what I was thinking of. There is an action in which the date is updated but the time isn't but it should be.
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