Let me get this out of the way up front, I'm told this is "working as designed". This post is not to argue that point, it is to show why the new funtionality offers less functionality than previously. We would like to see the old functionality return, or new functionality that allows the same end result with as few clicks/keypresses as it used to.
The workflow is that an Act! user sends an email to the client, the Act! user will attach the email to the clients Accountant's or Solicitor's contact record in Act!, prior to hitting 'send'. This worked in MS Outlook 2010 and prior. It does not work in MS Outlook 2013 as the icons are no longer present.
This means that after the email is sent, the user needs to visit the Sent Items folder in Outlook, select the email and then select the Contacts to attach it to. This has incurred a time penalty for staff and has increased the click count. If this was simply once or twice a day, it might not be such an issue, but with staff doing this multiple times a day, all day long it has become a contentious issue.
Specifically, it is the missing Act! icons in a New Email windows in Microsoft Office Outlook 20103 that is what is causing the pain here. Refer to screenshot inserted below.
Can we please have this functionality returned to Act! please, or can we have it improved upon (I don't have a suggestion for that, but always a fan of improvement and fewer click/keypresses).