I posted this elsewhere, and it was suggested I post it here as it is "very valuable feedback". I did a quick search of this forum to see if I waas duplicating any posts, and it seems that my suggestions echo many on here as far back as at least 2015, and none of the issues have been addressed. Here's hoping v20.1 will be better
I'd like to see the add-in address the 4K resolution, as my add-in icons are miniscule,
Can we have right click functionality to add contacts to Act, or look up a contact directly from Outlook? (and be able to add the commands to the main ribbon)
Can we choose which fields we want to fill in when the Create Act! Contact dialogue box opens (e.g. I need ID/Status).
When the dialogue box opens, I want to copy and paste the details from the actual email - e.g. address - it only adds the name and email address automatically, then prevents me from accessing the original email. Thinking about it, it is actually not much use, I'm better off adding a new contact manually and then I can copy and paste all the required details in.
When I choose Attach to ACT contact, maybe the address book search facility could be universal, e.g. if I only know a first name or company name, it could show me all possible options, not just a surname search.
Drag and drop an email onto a contact history - a much easier way of attaching!
The Keystroke Act4Outlook add-in does most of these things well, so why can't Act! make some progress?