When linking a document to a customer it would be beneficial to be able to see the file name. If you actually upload a file then the name is shown, but if you are just inserting a shortcut to the file in your system, then it shows the whole path for the shortcut instead of the file name. At my job we connect most of the documents through shortcuts as to not make the ACT database too large. Each contact might have on average four different documents linked to it and each time we have to click to open them all up to find the one we need. If the names of the files could show up in addition to the path then it would save a lot of time.