It seems that there should be a way to personalize email content in the AMA system with the record manager information. It would be nice if there were additional merge tags to allow this data to transfer to the email templates.
This should be available for campaigns and for individual emails generated (templates) in the marketing automation tab send email function.
There should also be a way to add a personalized signature for the ACT users as it would substantially cut down on the number of templates and recreation of targeted material for campaigns and email notifications for customers. As of now, we either have to work and duplicate work to try to personalize email content.
It would also be helpful if the record manager information could be used to link to landing pages for additional targeted interaction with customers.