This recommendation is to provide users of AMA the ability to remove contacts from future eMails of an active campaign but not from future campaigns. This can be for any number of valid reasons. For example, I reach a contact by phone, and we start working together on a new opportunity. In this case that contact doesn't need any future eMails from the current campaign.
Our environment: Hub & spoke (database on Swiftpage server and users using a remote database)
A group is created using a dynamic lookup for a campaign with 4 eMail separated by about a week or so.
After reaching someone by phone after the first eMail, there is no need to send the additional 3 eMails to that person.
In talking to Swiftpage AMA Support, I learned that the only way to remove that person from the future eMails is to remove the contact from the dynamic lookup. To remove that contact from the dynamic lookup requires that the contact's detail record has to be changed so that the dynamic lookup would then fail for that one person. Of course, the change then has to be corrected after the completion of campaign - probably using a scheduled activity.
Following that change, the database has to be sync'd with the Swiftpage server.
Following the sync, the campaign has to be paused and then do a manual list sync.
The campaign then has to be reactivated.
I find this process to be very complicated and open to a lot of errors depending on the computer acumen of the ACT user.
My recommendation is to modify the campaign properties of the campaign to add eMail addresses to be removed from the campaign. It would be nice if eMail addresses could be added or a list of eMail addresses could be uploaded.
I thought I could create a separate group called "Campaign Name Exclusions" and add that to the campaign properties, but I apparently do not understand the purpose of Exclusion Lists. ACT support said that couldn't be done.