Just upgraded and concerned how a few steps in ACT6 are now multiple steps in V16, see below:
Phone Contact - Requires Start/Stop of Clock, Record History, then Hang-Up where ACT6 did it all once history recorded.
Schedule (Call, Meeting, To-do) - In ACT6 you could set default Priority and Reminder settings, in V16 you need to manually select every time.
Conversion - No mention of or options given to Notes/History conversion. If content moved to "Regarding" is truncated the conversion adds the same (complete) information as "Details". causing duplication of content.
Mail Merge of any type does not allow you to save the document outside the ACT "Attachments" folder. I select "Attach document to history" and the place I have the document saved D:\MainDir\SubDir\Document.doc is then duplicated in the attachments folder. When adding a file to an existing history record you have a choice of Attach "File" or "Shortcut". Cant there be a setup parameter to allow files to be saved as Links to wherever you have saved the particular document?
Lots of great new features, just am disappointed some of the old capabilities and configuration options are gone. I would think an upgrade would be additional benefits and not losses of productivity.