This software ACT! V18.104.22.168.0 has never worked since I purchased it and installed it, Keep getting error message The "." computer could not be reached because the IP Address could not be resolved. Looked in the Knowledge Base; no help. Called 866-8732006 >>> all they offered was to sell me Upgrade to V 17 with Support System OR $40 for thirty day Support. Rather than help they refuse to do anything without payment first. WHAT A RIP-OFF!!! I WILL NEVER PURCHASE ANOTHER ACT! PRODUCT IN MY LIFE! RIPPED OFF ticked OFF!!!