ACT! Premium Mobile DEFECT - User Logged Off if Browser Not in Focus

[#1]

Act! Premium (Web) Version 17.1.169.0, Hot Fix 3

Session Timeout: 2 Hours

Expected Behaviour: Login remains open on mobile device for 2 hours whether in focus or not.

Actual Behavior: Prompted to login after 5-10 miuntes.

Confirmed by SP Support: CID#: 8010368094

1) Log in to ACT! Premium Mobile from a mobile device.

2) Switch away from browser for 5 minutes to E-mail, make a call, send a text, open Google Maps, or open LinkedIn app and return to APM and the user is prompted to log in again.

Impact: It is more convenient to use Handheld Contact app than APM.

[#2]

Dave,

Did you post this on defect thread in ACC Community site?

[#3]

 Terry,

Yep, I just posted it in Product Issue Submissions. I couldn't remember the name of the forum. Thanks for the reminder.

Dave