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Kudos
Since installing ACT! Premium v20, it takes one to two minutes to open the act Address Book. I am using Outlook 2016. This occurs every time a user tries to address a new email. In v19 the same address book, with the same 3200 contacts, opened in less than one second. As a result, none of our ACT! users are able to use the ACT! Address Book (doing so would add 1 to 2 hours to a workday). Swiftpage tech support was unable to help me, and suggested I post my issue here. Does anyone have any ideas?
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Support should not have sent you to this forum. This is for idea or suggestions to improve ACT.
There are known issues with ACT to Outlook integration that can be resolved with special settings and/or an ACT add-on from a development partner.
Try one of these forums to post your issue or call ACT Support back and insist another tech
ACT Pro:
https://community.act.com/t5/Act/bd-p/ACT
ACT Premium or ACT Premium Cloud
https://community.act.com/t5/Act-Premium/bd-p/Prem
Please contact ACT support again, or go to the act.com and find an ACT Certified Consultant's on their partner's page.
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