03-12-2015 02:08 AM
We decided to migrate to a new platform for our emarketing and as we have used ACT for some years chose Swiftpage. The test went ok, we worked out how it would fit into our needs and subscribed.
Over the last two weeks we have spent hours trying to access your servers for our first blast but they invariably timeout.
Swiftpage Support in the UK say 'Yes we have the same problem it won't even let us on but it can be better in the afternoon'.
It isn't - and anyway we expect to be able to use it 24/7.
I'm told the issues are being looked into with the guys in the US.
Meanwhile we have sent this month's blast on our previous system despite also paying for Swiftpage.
Are we unique with this problem or have Swiftpage got issues with their kit?
03-12-2015 07:13 AM
I have constant speed issues with the emarketing.
Going to my emarketing account is a chore in itself then once in, doing anything such as going into the details oif a template goives a blank screen for a good couple of minutes.
My guess is they simply need more reliable servers. It's not a surprise that I find myself going back to Mailchimp just to remind myself how quick that is!
03-12-2015 07:24 AM
That said, by all accounts Act emarketing itself (as opposed to Swiftpage emarketing) is fairly new so things will improve over time.
03-12-2015 08:41 AM
03-12-2015 01:32 PM
03-13-2015 02:13 AM
Managed to send a test yesterday but it was extremely slow - certainly not commercially acceptable.
Hit another snag though as it would not let us send from an address we had just verified.
What is disconcerting is that there are obviously issues that Swiftpage are not acknowledging even to their in-house support team in the UK.
I'm glad I'm not a re-seller.
03-13-2015 10:16 AM
03-13-2015 02:57 PM
I don't think the issue is that we couldn't send an email blast and now we can (at least not for me), for me I have always been able to send email blasts and had no problem sending them, the issue is the speed and useability of doing so.
The Act emarleting servers clearly can't handle it and is not geared up for what it needs to do.
As said already, I'm sure things will get up to mailchimp standard in due course.