02-24-2016 07:55 AM
I have a client that is migrating from another email service and I have exported a list of suppressed emails. How do I upload that list to act email marketing?
02-24-2016 07:58 AM
Tony, I don't know if it's possible to upload opt-outs directly to AEM. What you can do is create a Marketing field in Act and import your opt-out information there so that the contacts will not be included in future mailings when you create a Lookup or use a Dynamic Group.
02-24-2016 08:02 AM
I recently did it with Swiftpage Email. I suspect there is a way.
02-25-2016 03:57 AM - edited 02-25-2016 05:32 AM
It is possible for us to add a list of contacts to the opt-out suppression list in AEM.
Please send an email with the list of contacts you wish to opt-out, your account number, and the Act emarketing account details to firstname.lastname@example.org.
03-03-2016 05:24 AM
This is what I learned. I emailed an Excel file to support@Swiftpage.com and they uploaded that file to my act email marketing client account. You can also use the same email address if you want to send it to Swiftpage email. I also learned that if you want to email act support their email addresses email@example.com.
AEM's new checkbox fields that show you both bounces and opt outs is a good addition to act email marketing. Having noted that, the email opt outs that I uploaded are not shown in that checkbox. In other words, only people that opt out from a campaign that is sent are shown in that field.
If you have not added those two checkbox fields, bounces and opt outs, to your act layout, I highly recommend you do so.