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Unable to Edit Email with Template Editor

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New Member
Posts: 10
Country: USA
Accepted Solution

Unable to Edit Email with Template Editor

[ Edited ]

When I create an email in SeaMonkey and import it to Swiftpage, if I want to make any changes to the email using the "Edit Template" option, only the HTML view shows up. Even if I edit the HTML, I don't have the option to click Save, Save As, or Preview, but only Exit (which subsequently deletes any changes I've made). 


Accepted Solutions
Solution
Accepted by topic author jasminei
‎09-25-2015 03:20 AM
Bronze Contributor
Posts: 1,275
Country: USA

Re: Unable to Edit Email with Template Editor

This sounds like an issue with the Browser settings. Seamonkey generates good Html so it should not be the culprit.  Try working with IE or Chrome to see if it is browser specific.   Another thing to try is to start a new blank template and copy and paste in the HTML from the Seamonkey editor.

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

Follow us on:


Visit our Popular ACT Wizards Page Wizards Here!

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Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to Edit Email with Template Editor

I may have seen this same thing yesterday... If you are using Firefox, close/reopen Firefox. It applied an update and needs to restart.

If that does not resolve it, does the same thing happen with other templates?
Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: Unable to Edit Email with Template Editor

So I tried resetting my computer, but it still didn't work. It happens with all the templates that I've tried to edit. Here's a screenshot for a better idea of what I'm talking about:

 

Template Editor.JPG

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to Edit Email with Template Editor

That is same situation I saw yesterday, but that was due to a Firefox update.

I wasn't aware that 'SeaMonkey' is a browser. Try editing the template in a different browser such as Firefox of Internet Explorer.

If it worked before, there may have been an update to SeaMonkey that caused this issue.
Greg Martin
Sage
Solution
Accepted by topic author jasminei
‎09-25-2015 03:20 AM
Bronze Contributor
Posts: 1,275
Country: USA

Re: Unable to Edit Email with Template Editor

This sounds like an issue with the Browser settings. Seamonkey generates good Html so it should not be the culprit.  Try working with IE or Chrome to see if it is browser specific.   Another thing to try is to start a new blank template and copy and paste in the HTML from the Seamonkey editor.

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

Follow us on:


Visit our Popular ACT Wizards Page Wizards Here!