Time for mailer to go out? emarketing.

[ch1p]

A client has created a mail shot of just under 5000 users. She is under her limit for sending and no error messages.

She started this at 3.30pm UK yesterday. It is currently 12.40 the following day and only at no 684 with about 10 showing as sent every hour.

Can anyone think why this is so slow and anything that can be done to speed this up?

A little more information - Act! Premium (Web) Version 18.1.103.0, Update 3  English (United Kingdom)

Mailshot instigated from a remote database.  

[rowankoons · Accepted solution]

This is not associated with any known issue and there are a wide variety of variables at play. We want to address this as quickly as possible and the best way to get this resolved is to work with the Email Marketing support group that is based in Denver CO. Submit a ticket here https://www.act.com/resources/contact or simply follow the prompts if calling in. The team is in now and taking calls, so that would be the quickest route.

Thanks!

[rowankoons · Accepted solution]

This is not associated with any known issue and there are a wide variety of variables at play. We want to address this as quickly as possible and the best way to get this resolved is to work with the Email Marketing support group that is based in Denver CO. Submit a ticket here https://www.act.com/resources/contact or simply follow the prompts if calling in. The team is in now and taking calls, so that would be the quickest route.

Thanks!

[ch1p]

I filled in the request form from the email link and got a call about an hour later that resolved the problem.

Thanks for the response.

[rowankoons]

Happy to hear that. Thanks for following up.