08-02-2016 06:19 PM
08-03-2016 05:04 AM
We've tested the test send feature which worked successfully. We'll need to gather more details from you as this could be account specific. I have created a ticket for you and will send you a PM with the ticket number.
Regarding the online ticket form found here - http://www.act.com/resources/contact What error do you receive when submitting a ticket?