08-31-2016 07:16 AM
As an already irate customer because of being forced to pay for an extra service (e-marketing) as the mail merge function of ACT doesn't work (grrrrrrr!!), I now find that the e-marketing system seems to have problems.
I edited a template this afternoon, and then sent a template test to both two different e-mail addresses to make sure everything was OK. It was.
I then distributed this communication to the opt-in mailing list for our 'Monthly Sales Tip', with a copy going to me also.
Now the spacing between lines has changed, and the words "Enter text here" have appeared above the sign-off.
What on earth is going on?! Does anyone know why the system makes changes AFTER a template edit and AFTER a template test has been completed? Is there any way of predicting this? We've had other problems with ACT e-marketing, and the standard & quality of what we're distributing now to our customers is simply not good enough!
08-31-2016 08:59 AM