04-21-2013 10:18 AM
Hi. I am having major problems with my Swiftpage email template. Although the text looks perfectly laid out within Template Editor, it ends up distorted when I do a test or a live-send. The size fluctuates and even the actual font changes mid-paragraph (and then changes back again). One paragraph sometimes contains three different fonts and two or three different sizes!
Even more frustatingly, the fluctuations are not consistent. One recipient sees a different layout from another.
I have attached an image.
Any idea what I am doing wrong? Is is something to do with re-using previous templates or copying and pasting text from Word?
04-22-2013 09:08 AM
06-20-2014 08:59 AM
This is a consistent problem with the template editor. The html parsing and code placement is pretty dire and illogical. Updating a highlighted section of can break the whole layout easily. The editor seems to randomly use span tags and will always nest tags leaving previous tags in the html which causes further problems. The font scripts also often crash the browser (tried with chrome, ie and ff).
Why does the editor put dotted lines around table cells after every save in Chrome?
Are there any plans to review the editing engine? It really needs some bug fixing.
06-17-2015 08:45 AM
A quick search returned this post.
I too am finding a random element with font sizing and type, typically fonts are shown and selected as Arial and the preview email comes through with Times New Roman. I have edited a standard template to start with.
Considering all the effort that's gone into make things easy to do to fall down on this basic requirement is a tad odd.
Act: Act! Pro Version 188.8.131.52, Hot Fix 2
OS: Windows 7 32bit
Email: Outlook 2007 SP3
Database: Shared via server
07-09-2015 03:45 AM
07-15-2015 01:43 AM
07-15-2015 01:45 AM
07-15-2015 02:05 AM
I never use anything but plain text editors to paste from.
Don't disagree John that's how we use to do it as my previous job, the reality is small companies tend to lack the resources or time to hard code a template themselves and as such the integrated functionality that comes with Act was a pleasant surprise up until the point you realise it falls over on something basic like retaining formatting.
Ideally yes I would prefer to keep everything all in one place but exporting and managing Act contacts to MailChimp (or probably any other email service) was fast, the returned stats were useful and Google Analytics integration automatic. Pair that with being able to replicate my Act design within Mailchimp in about 2 hours (less if I had knew what I was doing) and it arrive in my inbox as seen on screen = no brainier in my book.
Don't get me wrong I would prefer to use Act but I can't afford to waste time on it. (I wasted the best part of a week trying to figure out workarounds)
07-15-2015 02:13 AM