Update: As of 4:15 pm (Eastern) this issue has been resolved.
Due to an unexpected outage with our phone service provider, you may experience difficulties reaching Sage Customer Support. We understand that your time is critical and we are working with our provider to get the phone systems up and running as quickly as possible. If you need support during this time, please use your Customer Portal to access Chat, submit a portal ticket or access or our Knowledgebase. Thank you for your patience.