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Report Info Missing

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New Member
Posts: 6
Country: United_Kingdom
Accepted Solution

Report Info Missing

I've just sent my first email campaign via Act Emarketing.... but I cannot find how I see the result like I have in mailchimp.
I go to my act emarketing online>reports>this month.  all it shows is the campaign I've sent.  Ther eis no graph or click through results etc underneath.
All I have is a cancelled scheduled send button. 

how do I see who has viewed and clicked through.  Is this is ACT itself it so where?
I've searched the how to guides but it appears everyone assume you have the Call List feature.  I've got the basic account.

any help appreciated.
thanks


My version: Act! Premium Version 17.2.217.0, Hot Fix 2
Database Location: Self hosted Shared with 4 users
Database PC: Windows 7(64) machine

Accepted Solutions
Solution
Accepted by topic author asguk
‎11-16-2016 01:54 AM
Administrator
Posts: 3,141
Country: United_Kingdom

Re: Report Info Missing

The report graphs as shown in my first screenshot should appear as soon as the campaign has been sent to recipients. There seems to be an issue where there is a delay in this information becoming available. We will be investigating this issue with the Act emarketing team today.

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Administrator
Posts: 3,141
Country: United_Kingdom

Re: Report Info Missing

[ Edited ]

Hi Simon.

 

Has the campaign actually been sent to the recipients yet, or is it still scheduled to go out at some point in the future?

 

Once it has been sent, and the interactions are recorded, the report info will be displayed after clicking the campaign, like in the screenshot below:

chrome_2016-11-15_17-27-45.png

Clicking the eye icon in the Overview chart will show a table with more detailed stats.

New Member
Posts: 6
Country: United_Kingdom

Re: Report Info Missing

[ Edited ]

Hi
No the campaign has gone and clients received.
Now that campaign is showing as cancelled... weird!!
Corel011.png

I've sent a test campaign which has been received and click through achieved.

if I select dashboard I can see a Email Campaign Overview and a summary of the Sent unsent etc in a graph.

Corel015.png

when I select details it takes me to the reports page.  
i select the relevant campaign which is showing 100% opens (as I only sent 1 email as part of this test)
when this displays in Reports page I can see the campaign and description.  
If I click the campaign icon it just opens a sample of the email I sent.

there is no reporting displayed at all....

 

 

Corel008.png


any suggestions

thanks

Si

My version: Act! Premium Version 17.2.217.0, Hot Fix 2
Database Location: Self hosted Shared with 4 users
Database PC: Windows 7(64) machine
New Member
Posts: 6
Country: United_Kingdom

Re: Report Info Missing


Ahhh... think I've solved the mystery.... clearly the report information is not available immediately and takes a period of time to display.
as is showing this morning.

Is this normal?

My version: Act! Premium Version 17.2.217.0, Hot Fix 2
Database Location: Self hosted Shared with 4 users
Database PC: Windows 7(64) machine
Administrator
Posts: 3,141
Country: United_Kingdom

Re: Report Info Missing

Hi Si,

Thanks for bringing this to our attention. We'll look into what could have caused this unexpected behaviour.
New Member
Posts: 6
Country: United_Kingdom

Re: Report Info Missing

So its NOT normal for that to happen then?
Should it show straight away?
My version: Act! Premium Version 17.2.217.0, Hot Fix 2
Database Location: Self hosted Shared with 4 users
Database PC: Windows 7(64) machine
Solution
Accepted by topic author asguk
‎11-16-2016 01:54 AM
Administrator
Posts: 3,141
Country: United_Kingdom

Re: Report Info Missing

The report graphs as shown in my first screenshot should appear as soon as the campaign has been sent to recipients. There seems to be an issue where there is a delay in this information becoming available. We will be investigating this issue with the Act emarketing team today.