11-14-2013 04:06 PM
I am having some real difficulty with isolating and resolving this issue.
One of our Clients uses Swiftpage with Act, the behaviour I am seeing is as follows:
We open Act! and click on the swiftpage icon
There is a prompt to sign in, which we fill in, and then Swiftpage works as normal.
If we close Act!, and Re-open it, and then click the Swiftpage icon once more, we have to sign in again.
My Client is using Sage Act! Pro 2011 Version 188.8.131.52 Hotfix 1
Act Diag 184.108.40.206
Windows 7 Ultimate 64bit Service Pack 1
So Far I have tried Deleting the Preference fies out of %AppData%\Act\Act Data (Preferences folder and Bak files)
I have also tried following KBase Article 27870 http://kb.swiftpage.com/app/answers/detail/a_id/27870/kw/re%20enter%20swiftpage%20details
But when I try to reset the Swiftpage preferences as per the Article, I get presented with the following error message:
I am not sure what the SMO Lite API is, all I could find was this website: http://smolite.codeplex.com/
Any Assistance would be greatly appreciated.