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Prompted to sign into swiftpage again every time Act! is relaunched.

Copper Elite Contributor
Posts: 144
Country: Australia

Prompted to sign into swiftpage again every time Act! is relaunched.

Hi Everyone,

 

I am having some real difficulty with isolating and resolving this issue.

 

One of our Clients uses Swiftpage with Act, the behaviour I am seeing is as follows:

 

We open Act! and click on the swiftpage icon

There is a prompt to sign in, which we fill in, and then Swiftpage works as normal.

If we close Act!, and Re-open it, and then click the Swiftpage icon once more, we have to sign in again.

 

My Client is using Sage Act! Pro 2011 Version 13.1.111.0 Hotfix 1

Act Diag 15.1.108.0

Windows 7 Ultimate 64bit Service Pack 1

 

So Far I have tried Deleting the Preference fies out of %AppData%\Act\Act Data (Preferences folder and Bak files)

 

I have also tried following KBase Article 27870 http://kb.swiftpage.com/app/answers/detail/a_id/27870/kw/re%20enter%20swiftpage%20details

 

But when I try to reset the Swiftpage preferences as per the Article, I get presented with the following error message:

 

2013-11-13_14h46_02.png

 

I am not sure what the SMO Lite API is, all I could find was this website:  http://smolite.codeplex.com/

 

Any Assistance would be greatly appreciated.

 

Kind Regards

 

Jared Dalrymple

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services