05-30-2016 10:37 AM
How do you prevent a contact from being added to your database when they already exist and that person signed up to your newsletter through the web form? I now have duplicate contacts for the same person. If I delete the contact that was created via the web form, it comes back again whenever I click on GET LEADS - so I'm stuck in this vicious circle of having to delete these contacts every time they are re-added when I click on Get Leads.
05-31-2016 08:02 AM
05-31-2016 08:48 AM
05-31-2016 09:32 AM
The primary email field on the contact should be matched, named "E-mail" and is present in each new database.
If you follow these steps, does it result in creating two separate contacts?