10-30-2015 11:57 AM
There seems to be no way for recipients of emails (sent using Act eMarketing) to opt-back into receiving emails once they've unsubscribed. Will this be addressed in an update? Our firm has had several clients opt out of emails only to come back a week later and request to be re-added to receive our marketing emails. There seems to be no feature other than adding a new email address for a recipient....which is not a good option AT ALL. As most companies will not produce a new email for their employees. *fingers-crossed*
10-31-2015 01:14 AM
I heard somewhere that if the user still has the email that they opted out of they could reopen it and select the optout/unsubscribe again and it would reverse it.
Haven'y been able to prove it but it might work!
11-02-2015 05:08 AM
11-09-2015 08:59 AM
Thanks for passing along the email. I believe we will need to adjust the language of our form for signing up for marketing emails. Currently, it just gathers basic information, but doesn't allude to opting back in. Presumably, you organization needs some sort of explicit statement from a user to be re-added to the server list?
05-13-2016 09:26 AM
I'm piggybacking on an older thread because I'm having the same issue. We sent out an invitation using the marketing campaign email feature and one of our clients "accidentally" opted out. I had her follow the steps you outlined above to re-subscribe and she said it was successful but when I check my list of opt-outs on ACT, her name and email address still appear on that list. Does that mean that she will still be excluded from any future emarketing campaigns because her name still appears on that list? If so, it is a total waste of her time to bother re-subscribing if it doesn't actually do anything.
05-13-2016 09:29 AM
05-13-2016 09:31 AM
Hi Gary. Yes, I've updated it several times. Every other time I update the list shows as having 0 names, then the same 2 names appear.
Even more frustrating, my campaign report says there were 8 opt-outs, but still only the same 2 names are on the list.