02-19-2018 06:31 PM
I purchased the Pro level for emarketing (2000 contacts) and have been sending emails for a week or two now, with no issues. Now all of the sudden when I log in to my account, it says you can send to 500 unique email addresses this month, and "You have -1798 remaining" and I'm getting an error message when I try to send....I have an email campaign that is ongoing and I need to schedule emails to go out every day this week. This is urgent....Is there a glitch or bug or something that is causing this? Or what is going on?
02-20-2018 01:25 AM - edited 02-20-2018 01:37 AM
I've had a quick look at your account and I can see some discrepancies on there - it's listing showing the account as active - however I can see that the contact limit is 500.
I'll raise this with the Billing team for investigation and hopefully get back to you with a resolution ASAP.
Alternatively, you may be able to get a quicker resolution if you give us a call on tel:866-873-2006 and choose the options for eMarketing.
Thanks for your patience, we'll get you up and running as quick as we can.
02-20-2018 11:07 AM - edited 02-20-2018 11:08 AM
I called this morning at 9am and they told me that Brittney would fix it for me, but it hasn't been repaired yet....I am on hold now again. I have emails that MUST go out today...
02-21-2018 03:26 AM
02-21-2018 05:39 AM