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Issue with Act! emarketing service

New Member
Posts: 4
Country: Romania

Issue with Act! emarketing service

Hello,

 

I have an issue with Act! emarketing service.
It appears to me that I could not connect to the service, because the web site or my internet connection may be down. And it's not down.

I tried to do an update with Act!Premium v17_SP2 Update-EU and the process was stopped because the version of Act is not compatible with this update.

what should i do now? Can you help me?


Version: Act! Premium (Web) Version 17.1.169.0, Hot Fix 3
Operating system i have Act! installed on: Windows 8

Administrator
Posts: 262
Country: USA

Re: Issue with Act! emarketing service

Hello,

 

We are taking a look for you now. Can you tell us if you received any error messages?

 

Thank you,
Brittany Roberts

Brittany Roberts
Act! Digital Specialist
New Member
Posts: 4
Country: Romania

Re: Issue with Act! emarketing service

The only message that appears when i access eMarketing is:
'Sorry to leave you in the dark, but we cannot connect to the Act! emarketing service at this time'.

 

Thank you.

Administrator
Posts: 262
Country: USA

Re: Issue with Act! emarketing service

Hi,

Can you please try logging out of your Act! Emarketing account and logging back in? Sounds like the account timed out.

Thank you,

Brittany

Brittany Roberts
Act! Digital Specialist
Administrator
Posts: 262
Country: USA

Re: Issue with Act! emarketing service

This post has been moved to our Emarketing board.

 

Kind Regards,

Brittany

Brittany Roberts
Act! Digital Specialist
New Member
Posts: 4
Country: Romania

Re: Issue with Act! emarketing service

Hi,

I have logged out and then logged in, but still the same error is being displayed.

This error appears when accessing emarkketing tab from Act! Premium and i cannot see the reports and enter the templates.

Administrator
Posts: 262
Country: USA

Re: Issue with Act! emarketing service

Hi,

 

Please call the EMarketing tec support team as they can troubleshoot the error with you.

(877) 228-8377 option 3.

 

Kind Regards,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
Copper Contributor
Posts: 7
Country: Romania

Re: Issue with Act! emarketing service

Problem solved: just log-out FROM EMARKETING ACCOUNT instead of log-out from ACT. Then loggin and it is working well.