07-13-2015 06:49 AM
I have an issue with Act! emarketing service.
It appears to me that I could not connect to the service, because the web site or my internet connection may be down. And it's not down.
I tried to do an update with Act!Premium v17_SP2 Update-EU and the process was stopped because the version of Act is not compatible with this update.
what should i do now? Can you help me?
Version: Act! Premium (Web) Version 18.104.22.168, Hot Fix 3
Operating system i have Act! installed on: Windows 8
07-13-2015 07:58 AM
The only message that appears when i access eMarketing is:
'Sorry to leave you in the dark, but we cannot connect to the Act! emarketing service at this time'.
07-13-2015 09:59 AM
Can you please try logging out of your Act! Emarketing account and logging back in? Sounds like the account timed out.
07-13-2015 11:51 PM
I have logged out and then logged in, but still the same error is being displayed.
This error appears when accessing emarkketing tab from Act! Premium and i cannot see the reports and enter the templates.
07-14-2015 07:52 AM
Please call the EMarketing tec support team as they can troubleshoot the error with you.
(877) 228-8377 option 3.