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How to Restore ACT! Emarketing Template Editor Toolbar ?

New Member
Posts: 3
Country: USA

How to Restore ACT! Emarketing Template Editor Toolbar ?

While attempting to insert multiple links into an ACT! Emarketing template, I encountered two problems:

 

1. Links were moved to the top of the section instead of being inserted at the current location (row of text)

2. After trying to cut/paste the location of the link, the template editor toolbar just vanished????

 

I have tried resetting the toolbars via the menu selection (Tools - Customize - Reset Menus and Toolbars) but that didn't help.

 

As of this moment, my template editing is dead in the water........

Bronze Contributor
Posts: 2,716
Country: USA

Re: How to Restore ACT! Emarketing Template Editor Toolbar ?

Have you called AEM Support?
Best Regards,
Terry Williams
TMW Consulting
Sacramento, CA
Bronze Contributor
Posts: 2,716
Country: USA

Re: How to Restore ACT! Emarketing Template Editor Toolbar ?

Submit a support ticket here to get help.

 

https://www.act.com/resources/contact

Best Regards,
Terry Williams
TMW Consulting
Sacramento, CA
Administrator
Posts: 3,141
Country: United_Kingdom

Re: How to Restore ACT! Emarketing Template Editor Toolbar ?

Hi twinotter,

 

In answer to your issues:

 

  1. This is a defect we are aware of. The issue occurs in Internet Explorer. I would suggest editing your templates using the Chrome browser, as this issue does not seem to occur in that browser.
  2. Which toolbar are you referring to here? The left side bar on the emarketing template editor?
    Please could you take a screenshot showing the issue?
New Member
Posts: 3
Country: USA

Re: How to Restore ACT! Emarketing Template Editor Toolbar ?

Thanks for the various comments. 

 

I have worked around by simply going back to one of the built-in templates and starting from scratch.  The toolbar works ok if one does that.

 

The templates I was working on appear to be corrupted and I have deleted them.

 

Not using Chrome; don't plan to either.

 

Appreciate the response.