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Error: We cannot access your Sage Connected Services account (TS environment)

Nickel Contributor
Posts: 886
Country: USA

Error: We cannot access your Sage Connected Services account (TS environment)

This is a Terminal Server environment. ACT!2013 Premium v15.1.

 

1. If I log directly into the Terminal Server as the administrator or a user I do NOT get the error message and ACT! E-marketing works as expected.

 

2. If I log into the Terminal Server as the Administrator (but as a domain user) the error message appears.

2a. Using KB 28457 or 27857 the %appdata% command works and I can delete preferences.

2b. Using KB 28457 or 27857 and accessing actdiag and clicking Databases > Database List the database does NOT appear in the list (the DEMO database does).  So I cannot continue in attempting to resolve the issue.

 

3. If I log into the Terminal Server as a user (as a domain user) the error message appears.

3a. Using KB 28457 or 27857 the %appdata% command des NOT work.  The Libraries window opens.

3b. Using KB 28457 or 27857 and accessing actdiag and clicking Databases > Database List the database does NOT appear in the list (the DEMO database does). So I cannot continue in attempting to resolve the issue.

 

Any ideas on how to resolve this issue?

Dan Pisano
ACT! Certified Consultant
The Dapian Group, LLC