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Error Message: We are unable to send your email campaign.

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New Member
Posts: 1
Country: USA

Error Message: We are unable to send your email campaign.

We attempt to send messages to 12 different subscriber groups weekly on Thursday mornings.  Some weeks we can send the message to all twelve groups but most weeks we get an error message on 5 or more of the subscriber groups.  When we get this message we are unsure if the message was transmitted.  The activity reports later tell us the message was inadvertently sent to the groups twice where we received the below error message:

 

ACT! Error Message 2.jpg

 

Error Message

 

dal20apfw.myactdb.com says:

We are unable to send your email campaign. Please verify your Act! emarkeing account and your internet connection and try again.

 

 

ACT Version = Premium Plus V. 20.1.120.120.0 Update 7
OS = Windows 10
Browser:  Google Chrome
 
 
Any ideas on what may be causing this issue.