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Emails Bouncing

Copper Contributor
Posts: 81
Country: USA

Emails Bouncing

When I send emails, they are bouncing back from certain addresses. All of the sudden even my address is bouncing. So I can't even send an email to myself and some others at my company. I haven't changed any of my preferences or anything. When I view the reporting it says Bounce Code 550...Any ideas why this would be happening? See image below.

 

Bounce.jpg

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Emails Bouncing

Hi Rachel,
Please check this Knowledgebase article for an explanation of the bounce codes: http://kb.act.com/app/answers/detail/a_id/37581

I've passed over this issue to a Product Specialist for review.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Emails Bouncing

I've escalated your issue and emailed you a ticket number for reference.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Emails Bouncing

Hi Rachel,

Here's an update on your ticket:
It appears there was a temporary issue on the 28th of Jan when your campaign was originally sent out that may have affected deliverability. This has already been resolved and we have confirmed that our IP is not currently listed on any blacklists and is not having any reputation issues.
Copper Contributor
Posts: 81
Country: USA

Re: Emails Bouncing

Thank you for the update. I have an email scheduled to go out tonight, so I will let you know how it goes. Some template tests that I sent out just a few days ago (well past Jan 28th), were going into Spam folders of the recipients. Hopefully everything is resolved now though...Thank you for the assistance.

Copper Contributor
Posts: 48
Country: United_Kingdom

Re: Emails Bouncing

Just to jump in on here Rachel, you will find your emails going into spam folders is perfectly normal. That is more down to the recipients email client than your campaign or act itself. Gmail in particular treats a LOT of valid stuff as spam so don't let that be a worry or indicator of a problem.
New Member
Posts: 3
Country: USA

Re: Emails Bouncing

I am having the same problem.  Several emails are no longer going thru.  A few are within my own company

 

Employee
Posts: 37
Country: United_Kingdom

Re: Emails Bouncing

Please refer to the following kb article:

 

Deliverability Tips

http://kb.act.com/app/answers/detail/a_id/36542

 

it would not be unusual for test emails sent within your own company to hit spam folders - email filters may well pick up a conflict between your domain and Swiftpage server IP addresses.

 

The SPF Record section of the above kb is useful as are sites like 

https://www.mail-tester.com/ 

http://isnotspam.com/

Copper Contributor
Posts: 81
Country: USA

Re: Emails Bouncing

Hello,

I was poring over the Bounce Report for one of my customers and see some SPF rejections.  We do in fact have the SPF record defined by KB 36812 entered into the DNS system.

 

But one address stands out:  216.241.183.140

 

The Bounce report lists this particular IP as being a problem IP address very often.  It is the same IP address shown in the first email in this thread posted by OP.

 

The SPF record provided by swiftpage that we currently have on the domain is:

v=spf1 a mx ip4:64.78.151.128/26 ip4:216.241.183.0/24 ~all

 

As you can see, the .140 address falls outside these bounds.

 

Please confirm if the swiftpage server is potentially sending from this IP as well, and perhaps update the SPF KB article to accommodate it?  Thanks!

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Employee
Posts: 18
Country: USA

Re: Emails Bouncing

Hi Stephen,

 

Thank you for the inquiry regarding SPF and the IP range associated with the KB article.

 

The IP range for 216.241.183.0/24 does cover the 140 address. "~ all" includes 216.241.183.0 ~ 216.241.183.255.

 

I can see where the confusion lies within the "/24" piece of the range. This is a prefix length of the subnet mask.

 

For more information on this, feel free to click here.

 

With relation to the bounce code for your client, I can take a deeper dive into this if I have the domain name for which they use for their sender profile.

 

Thanks!

 

Ben Bauks
Sr. Director of Act! emarketing

w: (720) 490-4347 m: (508) 397-9059
ben.bauks@swiftpage.com
www.swiftpage.com