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Email looks different in outlook compared to web view?

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Copper Contributor
Posts: 39
Country: Canada
Accepted Solution

Email looks different in outlook compared to web view?

Hi everyone,

 

I'm having trouble with spacing in my email. I'm using the template editor provided with Act! Emarketing.

 

My email looks great in web view and in the preview in Act!, but when I send it to my Outlook the header is all different. I've tried various padding and cutting and pasting as plain text and then formatting it. 

 

I've attached a picture. 

 

Thanks!

 

Tina


Accepted Solutions
Solution
Accepted by topic author TinaA
‎08-24-2017 04:57 AM
Moderator
Posts: 451
Country: United_Kingdom

Re: Email looks different in outlook compared to web view?

Hi Tina,

 

Can I confirm when viewing this in Outlook is it via the desktop or web app, and to clarify if this is Swiftpage or Act Emarketing?

It looks like there maybe a line break / paragraph spacing. I would recommend saving a copy of the template for testing as I would like to attempt to recreate this banner to see if something is not quite right in the background HTML

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Solution
Accepted by topic author TinaA
‎08-24-2017 04:57 AM
Moderator
Posts: 451
Country: United_Kingdom

Re: Email looks different in outlook compared to web view?

Hi Tina,

 

Can I confirm when viewing this in Outlook is it via the desktop or web app, and to clarify if this is Swiftpage or Act Emarketing?

It looks like there maybe a line break / paragraph spacing. I would recommend saving a copy of the template for testing as I would like to attempt to recreate this banner to see if something is not quite right in the background HTML

Copper Contributor
Posts: 39
Country: Canada

Re: Email looks different in outlook compared to web view?

Hi Horn,

 

This is Outlook via desktop, and I'm using Act! Emarketing. I'll save a copy of the template. 

 

Thanks for your help.

 

Tina