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Email distorted when previewing/sending out an email blast

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New Member
Posts: 10
Country: USA
Accepted Solution

Email distorted when previewing/sending out an email blast

When we send out an email blast through ACT (ACT! Premium 2011), at the last step after we import the template and preview it before sending it, the email preview (and the email itself) look as though it is zoomed in on the image and is unreadable. The process we use to send out email blasts is as follows:

 

1. Use SeaMonkey to create an email template. Save it as .htm/.html.

2. Upload it to HostMonster (along with any photos used in the email template).

3. Import it to SageACT. It is saved as "e_(name of template)"

4. Select template.

5. Preview template (which is when it becomes distorted).

6. Send template (we sent it just to see how it's sent; still distorted.)

 

Any ideas of why this is happening?


Accepted Solutions
Solution
Accepted by topic author jasminei
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email distorted when previewing/sending out an email blast

I would try saving the original image file to your computer >
a copy with a different name > edit it to make sure it meets the Swiftpage requirements > then upload the edited copy into the Swiftpage Image Library

Create a new blank template, and add this new image to it. Does it display correctly? If yes, change the code in the original template (within Swiftpage) to the new image file.
Greg Martin
Sage

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email distorted when previewing/sending out an email blast

For a better idea of what is happening, can you attach a screen shot of the preview?  (Click Reply, look for Attachment just below the text box)

 

Have you checked the size of the images?  There are size limits for Swiftpage templates (Sage E-marketing is provided through Swiftpage).  Here is a Swiftpage article with specifics: Image Sizes

Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: Email distorted when previewing/sending out an email blast

This is what the email looks like when we create it in SeaMonkey.

 

EmailScreenShot.JPG

 

This is what the email looks like after we upload the template and preview it in Sage ACT! It looks the same after we send it as well.

 

Template Preview.JPG

Solution
Accepted by topic author jasminei
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email distorted when previewing/sending out an email blast

I would try saving the original image file to your computer >
a copy with a different name > edit it to make sure it meets the Swiftpage requirements > then upload the edited copy into the Swiftpage Image Library

Create a new blank template, and add this new image to it. Does it display correctly? If yes, change the code in the original template (within Swiftpage) to the new image file.
Greg Martin
Sage
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email distorted when previewing/sending out an email blast