Community
Contact us | Act.com
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply

E-mail does not send like the template is setup

Astute Commentator csichris
Astute Commentator
csichris
Posts: 21
Country: United States

E-mail does not send like the template is setup

‎08-08-2018 01:27 PM

In this last version of ACT e-marketing, I have been fighting with our email templates.  I have a template with a simple 2 column format.  In the left column I have an image and the right column has text.  When I preview the template it looks fine.  When I send it out, the right column drops below the left column and leaves a large blank box where my column should be.  Everything is showing up in only 1 column!  What am I supposed to do to fix this?  It behaves the same in Chrome or Internet Explorer.

 

Christina Theobald

Act Certified Consultant

Report Inappropriate Content
Message 1 of 3 (642 Views)
Reply
0 Kudos
Employee
Employee
Carl Mag
Posts: 276
Country: USA

Re: E-mail does not send like the template is setup

[ Edited ]

‎08-08-2018 01:59 PM - edited ‎08-08-2018 01:59 PM

Take out the 2 column section out (paste the text in notepad to avoid retyping)
Add the two block as shown below.
Does that help?

2018-08-08_1355.png

Report Inappropriate Content
Message 2 of 3 (629 Views)
Reply
0 Kudos
Highlighted
Astute Commentator csichris
Astute Commentator
csichris
Posts: 21
Country: United States

Re: E-mail does not send like the template is setup

‎08-16-2018 04:26 PM

We have done that many times.  When we actually go to send the email, the columns get pushed under each other.

Report Inappropriate Content
Message 3 of 3 (556 Views)
Reply
0 Kudos