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E-mail does not send like the template is setup

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Astute Commentator
Posts: 23
Country: United States

E-mail does not send like the template is setup

In this last version of ACT e-marketing, I have been fighting with our email templates.  I have a template with a simple 2 column format.  In the left column I have an image and the right column has text.  When I preview the template it looks fine.  When I send it out, the right column drops below the left column and leaves a large blank box where my column should be.  Everything is showing up in only 1 column!  What am I supposed to do to fix this?  It behaves the same in Chrome or Internet Explorer.

 

Christina Theobald

Act Certified Consultant

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Employee
Posts: 372
Country: USA

Re: E-mail does not send like the template is setup

[ Edited ]

Take out the 2 column section out (paste the text in notepad to avoid retyping)
Add the two block as shown below.
Does that help?

2018-08-08_1355.png

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Astute Commentator
Posts: 23
Country: United States

Re: E-mail does not send like the template is setup

We have done that many times.  When we actually go to send the email, the columns get pushed under each other.

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Copper Contributor
Posts: 42
Country: USA

Re: E-mail does not send like the template is setup

Solution: Turn on SMTP authentication for the POP or IMAP account. If you verify that all your account settings are correct, but you still can't send messages, try turning on SMTP authentication.