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E-Marketing Contact moved from one DB to another

Bronze Super Contributor
Posts: 1,544
Country: United_Kingdom

E-Marketing Contact moved from one DB to another

I'm beginning to use our new e-marketing with a vengeance and finding it very usable.

 

However I have found a glitch:

 

  1. Sent an email blast from DB1.
  2. Viewed it inDB2.
  3. Clicked on a Contact in the Call List from DB1.
  4. Received message "Contact not found, would you like to add it?".
  5. Seemed like a brilliant idea so I clicked 'Yes'.
  6. Contact was Moved from DB1 to DB2.
  7. BUT there was no History - not even the Campaign Results in DB2.

This must be corrected asap because without the History the moved Contact loses its value.

 

Has anyone else seen this?

 


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org