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Drip Marketing - resend e-mail to same contact?

Tuned Listener
Posts: 18
Country: USA

Drip Marketing - resend e-mail to same contact?

I am running a Drip Campaign as a training tool syncing contacts with an ACT Group.  One of the participants claims that they did not receive the 1st two e-mails in the campaign. 

 

Does anyone know if I can resend the email messages to the participant and keep tracking the stats in Drip Marketing? Or do I need to send the e-mails outside of the Drip Marketing tool?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Drip Marketing - resend e-mail to same contact?

You can't resend just the first 2 e-mails through the Drip Marketing campaign.  Depending on how your Drip Marketing campaign was set up, if you used criteria to determine the contacts - changing this participant to match the original criteria should start the campaign over for them.

 

Sending the e-mails outside of the campaign will not be included in the campaign results.

Greg Martin
Sage