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Doubts About AEM Upgrade Price

Copper Super Contributor
Posts: 110
Country: USA

Doubts About AEM Upgrade Price

I am working with a client who wants to upgrade the Act! emarketing (AEM) send limit by 3000 Contacts per month. They figured out how to process the order but it looks like it is going to be doubling the price of the subscription. What should they do?

 

I made a screenshot and added their comments and my suggestions to help describe what they are talking about...

AEM Place Order - Wrong Total.png

 

Dave Worral
ACC@Customer-IT.com
ACT! Consultant & Premier Trainer
Administrator
Posts: 262
Country: USA

Re: Doubts About AEM Upgrade Price

Hi Dave,


I would like to learn more about the customer and ensure that they have set up the upgrade correctly, can you send me a private message with the email address their AEM account is under?

Brittany Roberts
Act! Digital Specialist