06-06-2016 04:17 AM
Totally confused. I have segmented all of my database of 2824 contacts. However, despite each contact being properly assigned, The total contacts actually acknowledged is only 1676.
Even if I select "all contacts" the figure is the same. Has my database become corrupted somehow?
Any advise would be welcome, as I cannot see a way to find out which contacts are not getting my mail shots.
06-07-2016 04:59 AM
06-07-2016 06:09 AM
I segmented my database as below
Retailers 0-9 7
Plus a small specialist amount
Total Contacts 1676
However, According to Act I have 2824 contacts. So where is the missing 1148 contacts? As far as I can possibly tell, every contact has been assigned a segment.
I am quite puzzled by the whole thing.
The only way I was thinking to resolve the matter was to delete every segment and start again. However I cannot find a way of doing this in a bulk manner. It would be a pain if I had to do it one by one.
06-07-2016 07:38 AM - edited 06-07-2016 07:39 AM
Have you used groups in Act to segment your contacts?
Are you getting your contact counts from the number at the bottom of the group detail view window? (see screenshot below)
How are you adding contacts to these groups?
06-08-2016 02:02 AM
Using your example, the figures are totally different.
sent true figure
Retailers 0-9 7 7
A-G 421 616
H-O 299 440
P-Z 392 531
Manufacturers A-G 161 354
H-O 98 273
P-S 231 447
T-Z 43 110
When I add a new contact I assign them to a segment using the "Groups" tab. The total contacts figure is shown on every contact record, i.e. 275 of 2824. I do not understand why when making the mail out segment by segment that the figures do not match up.
06-08-2016 02:43 AM
Forgive me for stating the obvious but emails will only be sent to contacts with a valid email address.
Are you saying that the total in groups is not the same as in the whole database or those sent an email are not the same as the group total?
When you create a group do you put them in manually or are you using dynamic membership based on a criteria?
It is possible for the number in groups to exceed the total number in the database as a contact can be in more than 1 group, what is the total when in the contact view for all contacts?
If you create a dynamic group using the criteria Field Record Manager Contains Data does the number in the group = the number of contact in the database?
06-08-2016 03:11 AM
1.The email addresses have been verified and apart from a contact leaving their company they are all valid.
2. No, the total in groups is a different figure from the number sent out via Emarketing
3. I put the contacts into groups manually. I have no idea what a Dynamic Membership is
4. I do not have any duplicate contacts in different segments. I have 2824 contacts but using Emarketing it appears only 1676 were emailed to.