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Cannot export 'total opens' csv file to Outlook

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Posts: 5
Country: United_Kingdom
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Cannot export 'total opens' csv file to Outlook

Act! Premium Version 17.2.217.0, Hot Fix 2 - Microsoft Office 2010 - Shared database - Administrator

 

Hi,

 

I am unable to export 'Total Opens' to Outlook. However, I am able to export 'Opt-outs'.

 

There are no error messages, but a little red exclamation mark does flash up very quickly next to the 'Export' button.

 

Any ideas what the problem is?


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Accepted by topic author Drallim
‎11-29-2016 06:03 AM
Administrator
Posts: 3,768
Country: United_Kingdom

Re: Cannot export 'total opens' csv file to Outlook

Hi Drallim,

This is currently a known issue that is being investigated. I apologise for the inconvenience.

I would suggest using the Overview report to export opens information for the time being. This can be accessed by clicking the eye icon at the top of the report graph.

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Solution
Accepted by topic author Drallim
‎11-29-2016 06:03 AM
Administrator
Posts: 3,768
Country: United_Kingdom

Re: Cannot export 'total opens' csv file to Outlook

Hi Drallim,

This is currently a known issue that is being investigated. I apologise for the inconvenience.

I would suggest using the Overview report to export opens information for the time being. This can be accessed by clicking the eye icon at the top of the report graph.