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Can more than one person be signed in at once?

Copper Contributor
Posts: 59
Country: USA

Can more than one person be signed in at once?

We have an e-marketing account along with our Act! We only have one login, but whenever I try to use that login information, I either cannot connect or get kicked out of Act PFW completely.

 

Is it possible the account is logged in on the other computer so I cannot login at the same time.

Bronze Contributor
Posts: 1,432
Country: United_Kingdom

Re: Can more than one person be signed in at once?

Hi mjmcpe,

 

I've just tested this and we can open our AEM account from 2 separate PCs without a probem.

 

Be interested to see other feedback on this if different.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Employee
Posts: 37
Country: United_Kingdom

Re: Can more than one person be signed in at once?

[ Edited ]

Hi mjmcpe,

 

Is this happening in Act Premium for Web?  Which version please? What happens if you repeat the process signing into desktop versions of Act!?  

 

Thanks

Copper Contributor
Posts: 59
Country: USA

Re: Can more than one person be signed in at once?

Yes, we use Act Premium for Web. When I try to login via the web browser, I get booted out fo ACt and an error message that "An error has occurred on the server and has been logged." I also have a remote database I connect through the desktop version, and when I try there I get the following messge

Capture.PNG

 

Employee
Posts: 37
Country: United_Kingdom

Re: Can more than one person be signed in at once?

In the top level menu (see attached) select Emarketing>Log off

 

relaunch Act! Then Emarketing>Log on.

 

If you see the same 'Click here to refresh this page', clicking will refresh, but this is usually replaced with  the expected AEM view of tiles / Account overview 

 

Thanks