01-21-2016 03:22 PM
I am an Act! eMarketing (V.17...we'll be upgrading soon to 18) user and I am having serious issues with the Act eMarketing template editor frequently removing images that I've uploaded to the editor and placed in email templates (the ones generated by Act).
When I send the email out, I am getting reports back from users that they are receiving blank spaces where images should be appearing in their email client. When they click on the "view in browser" they also report that the images are not present. When you view the template using the online template editor, the images are present and view-able.
This is a serious issue and is impacting our ability to clearly and professionally communicate with our client-base.
Any resolutions or reassurance that Act's dev team is addressing would be greatly appreciated. Suggestions on fixes would also be helpful.
01-25-2016 02:48 AM
01-25-2016 09:00 AM
Here is a link to our most recent eBlast: http://aem.spsend.com/ViewAsPage.aspx?BlastId=2c9e4f4f-3ec9-43d5-bbf6-eb27208aabd0&ContactId=0000000...
I get reports that sometimes the images go through for an email, other times recipients report that the same email (no changes made to it) have all the images stripped out.
Thank you for sharing the image size req and the max dimensions.
01-25-2016 10:17 AM
It depends, as I said it's sort of intermittent. I will have users report no images on some sends, but images will appear on other sends (same email sent to the user). I've also noticed using the "Send Test To" feature in the template editor will produce the same effect...either it won't include the images on a test send, or sometimes it decides to send the images along. Again, there were no changes tot eh template.
It's really baffling.
01-26-2016 02:13 PM
Will do! Though I had to call support today (for the issue with the "send test to" feature not working) and talked to Deepak about it stripping images out of my stock template emails. He said it shouldn't be related to image size, as the template editor will automatically resize and reduce the image size. I will however wait until I need to send the next email and will provide you with the requested info.