07-10-2015 10:16 AM
I'm exeriencing issues with my custom templates that I upload and send through the Act eMarketing Template editor (running on Act Premium, V17.1). The template editor will display my custom made template correctly, yet when I send a test email or send to a small group of internal users, the email does not come through. Specifically, users on Outlook do not see the images that make up the body of the email. They will only see the email header and footer. However, those viewing the email via a service, like gmail are able to view the images (albeit, it still does not display correctly....there are splicing issues).
In addition to the custom templates I've generated and uploaded, there are issues with images I have dropped into stock templates offered through the webplatform. Specifically, when the email is sent, Act fails to include my image in the stock template. Also there are preview issues as well, when viewing the stock template with the template preview feature. It seems to be squishing everything into a much narrower space.
1. Are these issues a result of the update process not being complete?
2. Will users be able to upload their own templates and not have issues with it not correctly sending the images?
3. What is up with the template editor and squishing the image/not delivering stock templates with custom pics?
4. Has the width of emails changed from 580pi?
Hoping there are answers....as I have a string of emails to send to clients and all are unfortunately custom generated templates.
This image corresponds to the issue in the first paragraph:
07-30-2015 03:23 PM
One thing I would say is if you are not sure exactly what you are looking at or have no guys in your organisation that do, don't attempt to 'wing it' and do it yourself.
You are presumably targeting potential clients/customers so it needs to be done right.
Sure, this is what I do for a living but this isn't a sales pitch from me. I would advise getting someone in to do this for you.
Of course, if you do have the knowledge within your organisation then great, you should be sorted as this shouldnt be difficult for them!
07-10-2015 10:22 AM
Sorry to hear that your templates aren't loading. We are looking into this and will give you an update as soon as possible.
07-13-2015 01:30 PM
Sorry for the dealy, I have not heard any update. Can you try logging out of your Act! Emarketing account and logging back in?
If that little test does not solve the error please call into our Emarketing support team for additonal troubleshooting @ (877) 228-8377 option 3.
07-14-2015 09:19 AM
After additional research, our internal team has found the issue with Outlook not displaying images is related to our McAfee MX Logic service. Specifically, it capture the images and replaces them with a transpartent .gif image. We beleive that Act's method for referencing images is what sets off the spam gaurd and prevents images from displaying correctly.
Is anyone else encountering this issue? Will there be a resolution?
07-15-2015 01:36 AM
07-15-2015 10:07 AM
Here's a sample of the code: http://aem.spsend.com/ViewAsPage.aspx?BlastId=0a52df0b-addb-418d-a19f-7a1eb299bd97
Outlook doesn't even give the opportunity to choose to display the images. Very familiar when it does give that option at the top email header to load images....
In any case, we did find that McAfee is removing the image and replacing it with a transparent .gif. But of course happy to have your input.
07-15-2015 01:11 PM