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Act eMarketing: Distorting Custom Uploaded Templates & Custom Images

Nickel Super Contributor
Posts: 352
Country: Canada

Re: Act eMarketing: Distorting Custom Uploaded Templates & Custom Images

There's actually more automation in MailChimp on the MailChimp end of things - you'd use the plugin to get your list sync'd to MailChimp and then let the automation in MailChimp trigger additional emails, etc.

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training
Copper Contributor
Posts: 48
Country: United_Kingdom

Re: Act eMarketing: Distorting Custom Uploaded Templates & Custom Images

Good thinking so set the 'smart tasks' up in Mailchimp instead of Act and use the Mailchimp automation instead?

Copper Elite Contributor
Posts: 907
Country: USA

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

[ Edited ]

all templates sent to outlook 2016 inbox are not displaying 2 column templates, it makes them linear 1 column.  How do I fix this?

In addition, the fonts are different in every window, though appear ok in online template and other mail systems.

Tamara Traylor
New Ideas Consulting Inc
Copper Elite Contributor
Posts: 907
Country: USA

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

[ Edited ]

mobile outlook 2016 is also displaying the different fonts in the windows also.

Tamara Traylor
New Ideas Consulting Inc
Administrator
Posts: 4,023
Country: United_Kingdom

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

Hi Tamara,

Are these affected templates default AEM two column templates or imported HTML templates?
Copper Elite Contributor
Posts: 907
Country: USA

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

started with basic template, this used to be 1 column, recently added 2nd column

Tamara Traylor
New Ideas Consulting Inc
Administrator
Posts: 4,023
Country: United_Kingdom

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

Hi Tamara,

 

I've tested adding a two-column, and three-column block to a basic one-column responsive template. When previewing, and sending a test email, the template displays with the correct number of columns. When viewed on a mobile device, the template will compress the columns into a one-column layout. This is the principle of the responsive template.

 

If you template is compressing to one-column on all email clients, both mobile and desktop, then I would suggest opening a ticket with the emarketing team with details of the affected template so the individual template can be investigated.

Highlighted
Copper Contributor
Posts: 48
Country: United_Kingdom

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

The fact that you are getting different fonts displayed in different browsers aswell means it is 99.9% likely this is a coding issue. Did you say it was a custom template or something designed within AEM?

 

It is always ideal to see the code, otherwise we are only guessing/speculating and can't truly solve anything without it.