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Act eMarketing: Distorting Custom Uploaded Templates & Custom Images

Nickel Super Contributor
Posts: 352
Country: Canada

Re: Act eMarketing: Distorting Custom Uploaded Templates & Custom Images

There's actually more automation in MailChimp on the MailChimp end of things - you'd use the plugin to get your list sync'd to MailChimp and then let the automation in MailChimp trigger additional emails, etc.

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training
Copper Contributor
Posts: 48
Country: United_Kingdom

Re: Act eMarketing: Distorting Custom Uploaded Templates & Custom Images

Good thinking so set the 'smart tasks' up in Mailchimp instead of Act and use the Mailchimp automation instead?

Highlighted
Copper Elite Contributor
Posts: 994
Country: USA

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

[ Edited ]

all templates sent to outlook 2016 inbox are not displaying 2 column templates, it makes them linear 1 column.  How do I fix this?

In addition, the fonts are different in every window, though appear ok in online template and other mail systems.

Tamara Phillips
New Ideas Consulting Inc/Keystroke Partner
Copper Elite Contributor
Posts: 994
Country: USA

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

[ Edited ]

mobile outlook 2016 is also displaying the different fonts in the windows also.

Tamara Phillips
New Ideas Consulting Inc/Keystroke Partner
Administrator
Posts: 4,041
Country: United_Kingdom

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

Hi Tamara,

Are these affected templates default AEM two column templates or imported HTML templates?
Copper Elite Contributor
Posts: 994
Country: USA

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

started with basic template, this used to be 1 column, recently added 2nd column

Tamara Phillips
New Ideas Consulting Inc/Keystroke Partner
Administrator
Posts: 4,041
Country: United_Kingdom

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

Hi Tamara,

 

I've tested adding a two-column, and three-column block to a basic one-column responsive template. When previewing, and sending a test email, the template displays with the correct number of columns. When viewed on a mobile device, the template will compress the columns into a one-column layout. This is the principle of the responsive template.

 

If you template is compressing to one-column on all email clients, both mobile and desktop, then I would suggest opening a ticket with the emarketing team with details of the affected template so the individual template can be investigated.

Copper Contributor
Posts: 48
Country: United_Kingdom

Re: Act eMarketing: template is not displaying multiple columns in outlook 2016

The fact that you are getting different fonts displayed in different browsers aswell means it is 99.9% likely this is a coding issue. Did you say it was a custom template or something designed within AEM?

 

It is always ideal to see the code, otherwise we are only guessing/speculating and can't truly solve anything without it.