Act! Version 20 Text Editing Ribbon not showing or getting script error

[Carl Mag]

In 20, if your text ribbon is not showing or you get  a script error when you edit a text block the workaround is to click on a different text block then the one you want to edit first and then the text block you want to edit.  I would also recommend building the entire layout before starting to edit text because you may want to minimize the number of times you go back and forth between edit text mode.

Another alternative is go aem.spsend.com in Chrome, Firefox, or Edge and edit the template through there.

[dshaw111]

Doing the workaround still doesn't pull up the text block but only lets you highlight and edit text without the text block.

[Carl Mag]

I have seen the Text Ribbon hanging out up top on tall templates and I need to scroll up.
Maybe that can help?

[Buffalo_Steve]

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Carl Mag wrote:

Another alternative is go aem.spsend.com in Chrome

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This right here is the real fix 

[dshaw111]

Stephen - It's a workaround only - we need it fixed within the Act! emarketing view - that's the whole idea, not to go to the external browser.

[tmwilli]

David,

Do you know if this a reported issue and is there a defect # assigned to it? Michelle Scott also mentioned it another thread.

[dshaw111]

Terry - I believe it has been reported but I don't know what the defect # is. How can we find out?

[JonTaylor]

Hi Guys,

Defect ID for this particular issue is D-07631

HTH!

[tmwilli]

Jon is the man on this (per above). And if you did not know, when a new release comes out the defects closed by the release are shown in the KB 36573. There is a chart there by version showing what is fixed. It is important to know the KB as the naming of a defect may not be what you expect.

There was a time when ACCs were given the defect list including ranking (importance) of the defects. That has not been given out to all ACCs for some time.

Though it was requested again from the ACCs at this conference. Let's see what happens. It does not have to be public in a KB, but it would be nice to have the available in ACC Dropbox for review.

Just a suggestion.....