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Act Emarketing servers down

Copper Contributor
Posts: 81
Country: USA

Act Emarketing servers down

Good morning,

 

Is there any official statement on the status of the AEM servers?  It seems they are down; we have verified this with another customer in another city, experiencing the same issue.  Cannot log in directly via the aem.spsend url (an "unknown error" message appears), nor within Act (cannot connect to AEM service at this time).

 

Is there an ETA on when the service will be restored?

 

Thank you

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Employee
Posts: 72
Country: USA

Re: Act Emarketing servers down

We have had 0 escalations today in regards to the server being down and I am able to access all 3 of the AEM accounts I have from machines on our Company network and off of our company Network.  Please encourage the customer having the issue to call support at 877 228 8377 option 3 option 2 and log a ticket if they are still having problems so we can get to the bottom of it.

 

Kind regards,

Andy Emarketing Product Specialist

New Member
Posts: 4
Country: Australia

Re: Act Emarketing servers down

Hi

 

Have had a simular issue for over 3 days now

 

The emarketing tab states

"Sorry to leave you in the dark, but we cannot connect to the ACT emarketing service at the is time.

The web site or your internet connectiun may be down

Click here to refresh the page, or come back amd try again later"

 

I can't login into the URL either

 

 

Employee
Posts: 72
Country: USA

Re: Act Emarketing servers down

I recommend Calling support and troubleshooting the issue with them So we can look into the issue the AEM server is not down I just logged into it from Act! and The URL.  My first suggestion is to Log off from Act! emarketing and the reconnect. However if you are unable to access from the website as well you could be looking at a connectivity issue or an Account specific issue.