06-08-2015 07:16 AM
Is there any official statement on the status of the AEM servers? It seems they are down; we have verified this with another customer in another city, experiencing the same issue. Cannot log in directly via the aem.spsend url (an "unknown error" message appears), nor within Act (cannot connect to AEM service at this time).
Is there an ETA on when the service will be restored?
06-08-2015 01:01 PM
We have had 0 escalations today in regards to the server being down and I am able to access all 3 of the AEM accounts I have from machines on our Company network and off of our company Network. Please encourage the customer having the issue to call support at 877 228 8377 option 3 option 2 and log a ticket if they are still having problems so we can get to the bottom of it.
Andy Emarketing Product Specialist
06-15-2015 09:37 PM
Have had a simular issue for over 3 days now
The emarketing tab states
"Sorry to leave you in the dark, but we cannot connect to the ACT emarketing service at the is time.
The web site or your internet connectiun may be down
Click here to refresh the page, or come back amd try again later"
I can't login into the URL either
06-16-2015 05:08 AM
I recommend Calling support and troubleshooting the issue with them So we can look into the issue the AEM server is not down I just logged into it from Act! and The URL. My first suggestion is to Log off from Act! emarketing and the reconnect. However if you are unable to access from the website as well you could be looking at a connectivity issue or an Account specific issue.